You have a legal right to cancel/withdraw an order during the period set out below. If during this relevant period you do not want to keep a product for any reason, you can notify us of your decision to cancel the order and receive a refund.
This right to cancel an order does not apply in the case of:
products which have been made to your specification or are personalized,
sealed products (such as fragrance or beauty products) where the seal has been broken after delivery to you.
swimwear or underwear where the hygiene strip has been removed.
Certain other products may also be excluded from your right to cancel. If this applies, this fact will be clearly stated on the product page before you purchase.
Your right to cancel/withdraw an order starts from the date you place your order on the Site. Your deadline for cancelling/withdrawing the order is as set out in the table below:
LETTING US KNOW YOU WISH TO CANCEL/WITHDRAW
To exercise the right to cancel/withdraw your order you must inform us of your decision to cancel. You may complete the Cancellation Form. You can also contact our Customer Services team by completing our Contact Us form. We will e-mail you to confirm we have received your cancellation. If you are e-mailing us or writing to us, please include your order number to help us to identify it.
If you cancel/withdraw your order in compliance with these Terms Global-E will:
refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop, for example in a way other than for determining the nature of the goods, their characteristics of their functioning. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
make any refunds due to you as soon as possible and in any event no later than 14 days after the day on which we are informed by you on your decision to withdraw from this contract.
We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.
All refunds will be given by Global-E.
If a product has been delivered to you before you decide to cancel your order:
then you must return it to us without undue delay and in any event not later than 30 days after the day on which you let us know that you wish to cancel the order. You can access the return portal here in order to initiate a return authorization form and receive your printable pre-paid return label.
unless the product is faulty or not as described, you will be responsible for the cost of returning the products to us. If the product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the product to you, these costs should not exceed the sums we charged you for delivery.
RETURNING ORDERS
You may return merchandise purchased on this Site directly on the return portal by mail. Merchandise must be returned within 30 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries, you will have 30 days from the day on which you receive your last delivery for that order.
Returns must be made within the guidelines in our Return Policy.
Purchases made on this Site may not be exchanged.
By Mail
To return an item(s), please follow these instructions:
1. Securely pack your merchandise. Please try to use the original shipping box and materials.
2. Visit our returns portal to initiate a returns authorization.
3. Enter your order number and email address.
4. Select the items you wish to return and the reason for your return.
5. Select the prepaid* delivery label and print both the returns label and returns form.
6. Place the returns form inside your parcel before securely closing.
7. Affix the prepaid* label to your return package.
8. Post your return package at a DHL Service Point in your delivery location or request a pick up here.
*The cost of the subsidised prepaid return postage will be deducted from your return amount and is detailed below.
You are responsible for properly packaging, labelling and shipping your product to us at Arredamento cost. Please retain your proof of postage as a safeguard for your shipment. Please note that in the event that you choose another courier or shipping service to return your item, rather than use the pre-paid returns label, unless the return concerns products which are defective or not as described, you will be liable for the cost of return, including any import duties or taxes that may be incurred by Arredamento as a result of using such other carriers.
In the event that an item is returned to us in an unsuitable condition, we may send it back to you.
